RoyaleWin Privacy Policy

Introduction

At RoyaleWin, member privacy is not merely a legal obligation — it is a responsibility we uphold every day. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data while you use our online gaming platform.

We understand that trust is the foundation of our relationship with you. All information you share with us is treated with strict confidentiality and used solely for the purposes outlined in this document. As a trusted platform in Malaysia, we comply with applicable data protection regulations and continuously update our practices in line with the latest technological developments.

Information We Collect

Royalewin collects your personal information through several different channels. Each piece of data collected has a clear, defined purpose. The following are the categories of information we may collect:

We never collect information beyond our operational needs. Every data request is based on strict data minimisation principles.

How We Use Your Information

Information collected by royalewin is used responsibly and solely for the following purposes:

• Account Management: Creating and maintaining your member account, including registration processing, login, and profile updates.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions carried out through our platform swiftly and securely.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, or any misuse of our platform.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to relevant authorities.
• Service Improvement: Analysing usage patterns to improve the interface, platform performance, and overall member experience.
• Service Communications: Sending important notifications related to your account, policy updates, and relevant promotional information (subject to your preferences).
• Customer Support: Handling your enquiries and complaints more efficiently based on your interaction history with us.

Sharing Information With Third Parties

Royalewin does not share your personal information with third parties except in the following limited circumstances:

• Payment Service Providers: Trusted payment processing partners receive only the transaction information strictly necessary to process your deposits and withdrawals.
• Legal Compliance: We may disclose information to government authorities or law enforcement when required by law or a valid court order.
• Technology Providers: Technology companies that assist us in running platform operations — such as cloud infrastructure providers — are bound by strict confidentiality agreements.
• Licensed Business Partners: In specific situations involving integrated service delivery, data is shared on a limited basis and only with your prior consent.

All third parties working with royalewin are required to adhere to data protection standards equivalent to our own. No data is sold or shared for third-party advertising purposes.

Your Rights as a Member

As a royalewin member, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or outdated, you may submit a correction request to us.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to legal obligations that may require us to retain certain records.
• Right to Restriction of Processing: You may request that we restrict how we process your data under certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the rights above, please contact our support team. We will process your request within the timeframe required by applicable law.

Our Security Measures

The security of your data is our absolute priority. RoyaleWin implements multiple layers of technical and organisational protection to keep your data safe at all times:

• End-to-end encryption for all communications between you and our platform.
• Round-the-clock security system monitoring 24 hours a day, 7 days a week by our cybersecurity team.
• Regular penetration testing conducted by independent third-party security auditors.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of protection.
• A clear incident response procedure to address any security breaches promptly.
• Security awareness training for all staff who handle user data.

Use of Cookies

Royalewin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for continuous improvement.
• Functional Cookies: Saving your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Collecting anonymous statistical data on website usage for product improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of our platform.

Data Retention Period

We retain your personal data for as long as your account is active or as long as needed to provide services to you. Specific retention periods are as follows:

• Active Account Data: Retained for the duration that your RoyaleWin account remains active.
• Financial Transaction Data: Retained for a minimum of seven (7) years for legal compliance and financial audit purposes.
• KYC Documents: Retained for five (5) years after account closure in accordance with regulatory requirements.
• Communication Log: Retained for two (2) years for customer support and dispute resolution purposes.
• Technical Log Data: Retained for ninety (90) days for security and threat detection purposes.

Once the retention period has ended, your data will be securely deleted or anonymised in accordance with established procedures.

Updates to This Privacy Policy

Royalewin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. Any significant changes will be communicated to you via:

• Email notifications sent to the address registered on your account.
• A prominent notice on our platform's homepage.
• Pop-up notifications upon your first login after the changes take effect.

Your continued use of royalewin services after the changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

This Privacy Policy was last updated: July 2026.